vendor/uvdesk/support-center-bundle/Controller/Website.php line 56

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  1. <?php
  3. namespace Webkul\UVDesk\SupportCenterBundle\Controller;
  5. use Doctrine\Common\Collections\Criteria;
  6. use Webkul\UVDesk\SupportCenterBundle\Form;
  7. use Symfony\Component\HttpFoundation\Request;
  8. use Symfony\Component\HttpFoundation\Response;
  9. use Symfony\Component\HttpFoundation\ParameterBag;
  10. use Webkul\UVDesk\SupportCenterBundle\Entity\Article;
  11. use Webkul\UVDesk\SupportCenterBundle\Entity\Solutions;
  12. use Symfony\Bundle\FrameworkBundle\Controller\Controller;
  13. use Webkul\UVDesk\SupportCenterBundle\Entity\ArticleViewLog;
  14. use Webkul\UVDesk\SupportCenterBundle\Entity\SolutionCategory;
  15. use Symfony\Component\HttpKernel\Exception\NotFoundHttpException;
  16. use Webkul\UVDesk\SupportCenterBundle\Entity\KnowledgebaseWebsite;
  17. use Webkul\UVDesk\CoreFrameworkBundle\Entity\Website as CoreWebsite;
  18. use Symfony\Component\Security\Core\Exception\AccessDeniedException;
  19. use Webkul\UVDesk\CoreFrameworkBundle\Services\UserService;
  20. use Symfony\Component\Translation\TranslatorInterface;
  23. class Website extends Controller
  24. {
  25.     private $visibility = ['public'];
  26.     private $limit = 5;
  27.     private $company;
  29.     private $userService;
  30.     private $translator;
  32.     public function __construct(UserService $userService, TranslatorInterface $translator)
  33.     {
  34.         $this->userService = $userService;
  35.         $this->translator = $translator;
  36.     }
  38.     private function isKnowledgebaseActive()
  39.     {
  40.         $entityManager = $this->getDoctrine()->getManager();
  41.         $website = $entityManager->getRepository(CoreWebsite::class)->findOneByCode('knowledgebase');
  43.         if (!empty($website)) {
  44.             $knowledgebaseWebsite = $entityManager->getRepository(KnowledgebaseWebsite::class)->findOneBy(['website' => $website->getId(), 'status' => true]);
  46.             if (!empty($knowledgebaseWebsite) && true == $knowledgebaseWebsite->getIsActive()) {
  47.                 return true;
  48.             }
  49.         }
  51.         throw new NotFoundHttpException('Page Not Found');
  52.     }
  54.     public function home(Request $request)
  55.     {
  56.         $this->isKnowledgebaseActive();
  58.         $parameterBag = [
  59.             'visibility' => 'public',
  60.             'sort' => 'id',
  61.             'direction' => 'desc'
  62.         ];
  64.         $articleRepository = $this->getDoctrine()->getRepository('UVDeskSupportCenterBundle:Article');
  65.         $solutionRepository = $this->getDoctrine()->getRepository('UVDeskSupportCenterBundle:Solutions');
  67.         $twigResponse = [
  68.             'searchDisable' => false,
  69.             'popArticles' => $articleRepository->getPopularTranslatedArticles($request->getLocale()),
  70.             'solutions' => $solutionRepository->getAllSolutions(new ParameterBag($parameterBag), $this->container, 'a', [1]),
  71.         ];
  73.         $newResult = [];
  74.        
  75.         foreach ($twigResponse['solutions'] as $key => $result) {
  76.             $newResult[] = [
  77.                 'id' => $result->getId(),
  78.                 'name' => $result->getName(),
  79.                 'description' => $result->getDescription(),
  80.                 'visibility' => $result->getVisibility(),
  81.                 'solutionImage' => ($result->getSolutionImage() == null) ? '' : $result->getSolutionImage(),
  82.                 'categoriesCount' => $solutionRepository->getCategoriesCountBySolution($result->getId()),
  83.                 'categories' => $solutionRepository->getCategoriesWithCountBySolution($result->getId()),
  84.                 'articleCount' => $solutionRepository->getArticlesCountBySolution($result->getId()),
  85.             ];
  86.         }
  88.         $twigResponse['solutions']['results'] = $newResult;
  89.         $twigResponse['solutions']['categories'] = array_map(function($category) use ($articleRepository) {
  90.             $parameterBag = [
  91.                 'categoryId' => $category['id'],
  92.                 'status' => 1,
  93.                 'sort' => 'id',
  94.                 'limit'=>10,
  95.                 'direction' => 'desc'
  96.             ];
  98.             $article =  $articleRepository->getAllArticles(new ParameterBag($parameterBag), $this->container, 'a.id, a.name, a.slug, a.stared');
  99.              
  100.             return [
  101.                 'id' => $category['id'],
  102.                 'name' => $category['name'],
  103.                 'description' => $category['description'],
  104.                 'articles' => $article
  105.             ];
  106.         }, $solutionRepository->getAllCategories(10, 2));
  108.         return $this->render('@UVDeskSupportCenter//Knowledgebase//index.html.twig', $twigResponse);
  109.     }
  111.     public function listCategories(Request $request)
  112.     {
  113.         $this->isKnowledgebaseActive();
  115.         $solutionRepository = $this->getDoctrine()->getRepository('UVDeskSupportCenterBundle:Solutions');
  116.         $categoryCollection = $solutionRepository->getAllCategories(10, 4);
  117.         
  118.         return $this->render('@UVDeskSupportCenter/Knowledgebase/categoryListing.html.twig', [
  119.             'categories' => $categoryCollection,
  120.             'categoryCount' => count($categoryCollection),
  121.         ]);
  122.     }
  124.     public function viewFolder(Request $request)
  125.     {
  126.         $this->isKnowledgebaseActive();
  127.         
  128.         if(!$request->attributes->get('solution'))
  129.             return $this->redirect($this->generateUrl('helpdesk_knowledgebase'));
  131.         $filterArray = ['id' => $request->attributes->get('solution')];
  133.         $solution = $this->getDoctrine()
  134.                     ->getRepository('UVDeskSupportCenterBundle:Solutions')
  135.                     ->findOneBy($filterArray);
  137.         if(!$solution)
  138.             $this->noResultFound();
  140.         $breadcrumbs = [
  141.             [
  142.                 'label' => $this->translator->trans('Support Center'),
  143.                 'url' => $this->generateUrl('helpdesk_knowledgebase')
  144.             ],
  145.             [
  146.                 'label' => $solution->getName(),
  147.                 'url' => '#'
  148.             ],
  149.         ];
  151.         $testArray = [1, 2, 3, 4];
  152.         foreach ($testArray as $test) {
  153.             $categories[] = [
  154.                 'id' => $test,
  155.                 'name' => $test . " name",
  156.                 'articleCount' => $test . " articleCount",
  157.             ];
  158.         }
  160.         return $this->render('@UVDeskSupportCenter//Knowledgebase//folder.html.twig', [
  161.             'folder' => $solution,
  162.             'categoryCount' => $this->getDoctrine()
  163.                 ->getRepository('UVDeskSupportCenterBundle:Solutions')
  164.                 ->getCategoriesCountBySolution($solution->getId()),
  165.             'categories' => $this->getDoctrine()
  166.                 ->getRepository('UVDeskSupportCenterBundle:Solutions')
  167.                 ->getCategoriesWithCountBySolution($solution->getId()),
  168.             'breadcrumbs' => $breadcrumbs
  169.         ]);
  170.     }
  172.     public function viewFolderArticle(Request $request)
  173.     {
  174.         $this->isKnowledgebaseActive();
  176.         if(!$request->attributes->get('solution'))
  177.             return $this->redirect($this->generateUrl('helpdesk_knowledgebase'));
  179.         $filterArray = ['id' => $request->attributes->get('solution')];
  181.         $solution = $this->getDoctrine()
  182.                     ->getRepository('UVDeskSupportCenterBundle:Solutions')
  183.                     ->findOneBy($filterArray);
  185.         if(!$solution)
  186.             $this->noResultFound();
  188.         $breadcrumbs = [
  189.             [
  190.                 'label' => $this->translator->trans('Support Center'),
  191.                 'url' => $this->generateUrl('helpdesk_knowledgebase')
  192.             ],
  193.             [
  194.                 'label' => $solution->getName(),
  195.                 'url' => '#'
  196.             ],
  197.         ];
  199.         $parameterBag = [
  200.             'solutionId' => $solution->getId(),
  201.             'status' => 1,
  202.             'sort' => 'id',
  203.             'direction' => 'desc'
  204.         ];
  205.         $article_data = [
  206.             'folder' => $solution,
  207.             'articlesCount' => $this->getDoctrine()
  208.                 ->getRepository('UVDeskSupportCenterBundle:Solutions')
  209.                 ->getArticlesCountBySolution($solution->getId(), [1]),
  210.             'articles' => $this->getDoctrine()
  211.                 ->getRepository('UVDeskSupportCenterBundle:Article')
  212.                 ->getAllArticles(new ParameterBag($parameterBag), $this->container, 'a.id, a.name, a.slug, a.stared'),
  213.             'breadcrumbs' => $breadcrumbs,
  214.         ];
  216.         return $this->render('@UVDeskSupportCenter/Knowledgebase/folderArticle.html.twig', $article_data);
  217.     }
  219.     public function viewCategory(Request $request)
  220.     {
  221.         $this->isKnowledgebaseActive();
  223.         if(!$request->attributes->get('category'))
  224.             return $this->redirect($this->generateUrl('helpdesk_knowledgebase'));
  226.         $filterArray = array(
  227.                             'id' => $request->attributes->get('category'),
  228.                             'status' => 1,
  229.                         );
  230.        
  231.         $category = $this->getDoctrine()
  232.                     ->getRepository('UVDeskSupportCenterBundle:SolutionCategory')
  233.                     ->findOneBy($filterArray);
  234.     
  235.         if(!$category)
  236.             $this->noResultFound();
  238.         $breadcrumbs = [
  239.             [ 'label' => $this->translator->trans('Support Center'),'url' => $this->generateUrl('helpdesk_knowledgebase') ],
  240.             [ 'label' => $category->getName(),'url' => '#' ],
  241.         ];
  242.         
  243.         $parameterBag = [
  244.             'categoryId' => $category->getId(),
  245.             'status' => 1,
  246.             'sort' => 'id',
  247.             'direction' => 'desc'
  248.         ];
  250.         $category_data=  array(
  251.             'category' => $category,
  252.             'articlesCount' => $this->getDoctrine()
  253.                             ->getRepository('UVDeskSupportCenterBundle:SolutionCategory')
  254.                             ->getArticlesCountByCategory($category->getId(), [1]),
  255.             'articles' => $this->getDoctrine()
  256.                         ->getRepository('UVDeskSupportCenterBundle:Article')
  257.                         ->getAllArticles(new ParameterBag($parameterBag), $this->container, 'a.id, a.name, a.slug, a.stared'),
  258.             'breadcrumbs' => $breadcrumbs
  259.         );
  261.         return $this->render('@UVDeskSupportCenter/Knowledgebase/category.html.twig',$category_data);
  262.     }
  263.    
  264.     public function viewArticle(Request $request)
  265.     {
  266.         $this->isKnowledgebaseActive();
  267.        
  268.         if (!$request->attributes->get('article') && !$request->attributes->get('slug')) {
  269.             return $this->redirect($this->generateUrl('helpdesk_knowledgebase'));
  270.         }
  272.         $entityManager = $this->getDoctrine()->getManager();
  273.         $user = $this->userService->getCurrentUser();
  274.         $articleRepository = $entityManager->getRepository('UVDeskSupportCenterBundle:Article');
  276.         if ($request->attributes->get('article')) {
  277.             $article = $articleRepository->findOneBy(['status' => 1, 'id' => $request->attributes->get('article')]);
  278.         } else {
  279.             $article = $articleRepository->findOneBy(['status' => 1,'slug' => $request->attributes->get('slug')]);
  280.         }
  281.        
  282.         if (empty($article)) {
  283.             $this->noResultFound();
  284.         }
  285.         $article->setViewed((int) $article->getViewed() + 1);
  286.         
  287.         // Log article view
  288.         $articleViewLog = new ArticleViewLog();
  289.         $articleViewLog->setUser(($user != null && $user != 'anon.') ? $user : null);
  290.         
  291.         $articleViewLog->setArticle($article);
  292.         $articleViewLog->setViewedAt(new \DateTime('now'));
  294.         $entityManager->persist($article);
  295.         $entityManager->persist($articleViewLog);
  296.         $entityManager->flush();
  297.         
  298.         // Get article feedbacks
  299.         $feedbacks = ['enabled' => false, 'submitted' => false, 'article' => $articleRepository->getArticleFeedbacks($article)];
  301.         if (!empty($user) && $user != 'anon.') {
  302.             $feedbacks['enabled'] = true;
  304.             if (!empty($feedbacks['article']['collection']) && in_array($user->getId(), array_column($feedbacks['article']['collection'], 'user'))) {
  305.                 $feedbacks['submitted'] = true;
  306.             }
  307.         }
  309.         // @TODO: App popular articles
  310.         $article_details = [
  311.             'article' => $article,
  312.             'breadcrumbs' => [
  313.                 ['label' => $this->translator->trans('Support Center'), 'url' => $this->generateUrl('helpdesk_knowledgebase')],
  314.                 ['label' => $article->getName(), 'url' => '#']
  315.             ],
  316.             'dateAdded' => $this->userService->convertToTimezone($article->getDateAdded()),
  317.             'articleTags' => $articleRepository->getTagsByArticle($article->getId()),
  318.             'articleAuthor' => $articleRepository->getArticleAuthorDetails($article->getId()),
  319.             'relatedArticles' => $articleRepository->getAllRelatedyByArticle(['locale' => $request->getLocale(), 'articleId' => $article->getId()], [1]),
  320.             'popArticles'  => $articleRepository->getPopularTranslatedArticles($request->getLocale())
  321.         ];
  323.         return $this->render('@UVDeskSupportCenter/Knowledgebase/article.html.twig',$article_details);
  324.     }
  326.     public function searchKnowledgebase(Request $request)
  327.     {
  328.         $this->isKnowledgebaseActive();
  330.         $searchQuery = $request->query->get('s');
  331.         if (empty($searchQuery)) {
  332.             return $this->redirect($this->generateUrl('helpdesk_knowledgebase'));
  333.         }
  335.         $articleCollection = $this->getDoctrine()->getRepository('UVDeskSupportCenterBundle:Article')->getArticleBySearch($request);
  337.         return $this->render('@UVDeskSupportCenter/Knowledgebase/search.html.twig', [
  338.             'search' => $searchQuery,
  339.             'articles' => $articleCollection,
  340.         ]);
  341.     }
  343.     public function viewTaggedResources(Request $request)
  344.     {
  345.         $this->isKnowledgebaseActive();
  347.         $tagQuery = $request->attributes->get('tag');
  348.         if (empty($tagQuery)) {
  349.             return $this->redirect($this->generateUrl('helpdesk_knowledgebase'));
  350.         }
  352.         $tagLabel = $request->attributes->get('name');
  353.         $articleCollection = $this->getDoctrine()->getRepository('UVDeskSupportCenterBundle:Article')->getArticleByTags([$tagLabel]);
  355.         return $this->render('@UVDeskSupportCenter/Knowledgebase/search.html.twig', [
  356.             'articles' => $articleCollection,
  357.             'search' => $tagLabel,
  358.             'breadcrumbs' => [
  359.                 ['label' => $this->translator->trans('Support Center'), 'url' => $this->generateUrl('helpdesk_knowledgebase')],
  360.                 ['label' => $tagLabel, 'url' => '#'],
  361.             ],
  362.         ]);
  363.     }
  365.     public function rateArticle($articleId, Request $request)
  366.     {
  367.         $this->isKnowledgebaseActive();
  369.         // @TODO: Refactor
  370.             
  371.         // if ($request->getMethod() != 'POST') {
  372.         //     return $this->redirect($this->generateUrl('helpdesk_knowledgebase'));
  373.         // }
  375.         // $company = $this->getCompany();
  376.         // $user = $this->userService->getCurrentUser();
  377.         $response = ['code' => 404, 'content' => ['alertClass' => 'danger', 'alertMessage' => 'An unexpected error occurred. Please try again later.']];
  379.         // if (!empty($user) && $user != 'anon.') {
  380.         //     $entityManager = $this->getDoctrine()->getEntityManager();
  381.         //     $article = $entityManager->getRepository('WebkulSupportCenterBundle:Article')->findOneBy(['id' => $articleId, 'companyId' => $company->getId()]);
  383.         //     if (!empty($article)) {
  384.         //         $providedFeedback = $request->request->get('feedback');
  386.         //         if (!empty($providedFeedback) && in_array(strtolower($providedFeedback), ['positive', 'neagtive'])) {
  387.         //             $isArticleHelpful = ('positive' == strtolower($providedFeedback)) ? true : false;
  388.         //             $articleFeedback = $entityManager->getRepository('WebkulSupportCenterBundle:ArticleFeedback')->findOneBy(['article' => $article, 'ratedCustomer' => $user]);
  390.         //             $response = ['code' => 200, 'content' => ['alertClass' => 'success', 'alertMessage' => 'Feedback saved successfully.']];
  392.         //             if (empty($articleFeedback)) {
  393.         //                 $articleFeedback = new \Webkul\SupportCenterBundle\Entity\ArticleFeedback();
  395.         //                 // $articleBadge->setDescription('');
  396.         //                 $articleFeedback->setIsHelpful($isArticleHelpful);
  397.         //                 $articleFeedback->setArticle($article);
  398.         //                 $articleFeedback->setRatedCustomer($user);
  399.         //                 $articleFeedback->setCreatedAt(new \DateTime('now'));
  400.         //             } else {
  401.         //                 $articleFeedback->setIsHelpful($isArticleHelpful);
  402.         //                 $response['content']['alertMessage'] = 'Feedback updated successfully.';
  403.         //             }
  405.         //             $entityManager->persist($articleFeedback);
  406.         //             $entityManager->flush();
  407.         //         } else {
  408.         //             $response['content']['alertMessage'] = 'Invalid feedback provided.';
  409.         //         }
  410.         //     } else {
  411.         //         $response['content']['alertMessage'] = 'Article not found.';
  412.         //     }
  413.         // } else {
  414.         //     $response['content']['alertMessage'] = 'You need to login to your account before can perform this action.';
  415.         // }
  417.         return new Response(json_encode($response['content']), $response['code'], ['Content-Type: application/json']);
  418.     }
  420.     /**
  421.      * If customer is playing with url and no result is found then what will happen
  422.      * @return 
  423.      */
  424.     protected function noResultFound()
  425.     {
  426.         throw new NotFoundHttpException('Not Found!');
  427.     }
  428. }